Frequently Asked Questions
Q. Are the flowers shown in the photos fresh or fake?
A. Nothing we do at Wild Aisle is fake. We're the real deal and deliver authentic, beautiful arrangements with sincerity. But, since you asked... flowers you see are actually... faux! Most of our artificial florals are hand-painted, 3D replicas of those found in nature and have been selected from the very best vendors around the world. Mimicking petal count, color variations and texture means that detecting which stems are reproductions is nearly impossible, even when close up! All of our arrangements are designed with premium-quality, real-touch florals and greenery to create a lasting and picture-perfect product.
Q. Are your products for purchase or for rent?
A. All of the products shown on our website are for rent, and not for purchase. We deliver on the day of your event, you and your guests enjoy, then we pick them up and whisk them away. It's so simple!
Q. What are the benefits of using manufactured florals?
A. There are so many advantages! Stick with us here, because this is something we are very passionate about (thus the reason Wild Aisle was born!).
Cost: Simply put, faux and hybrid designs offer more florals for a smaller percentage of your event budget. Due to the fact that the majority of fresh flowers are grown overseas, floral proposals reflect the cost of growing stems in far-away greenhouses and the necessary refrigerated freight. Rightly so, assembling large-scale, fresh-floral installations on the day of an event, is expensive and time-consuming as it requires multiple people to perform multiple hours of skilled labor. Wild Aisle front-loads these resources, saving our clients time and money.
Longevity: These ever-lasting stems won't wilt or discolor with summer heat and humidity (a near guarantee here in South Carolina!); won't shed on your venue; and will not trigger allergies. These perfect petals will be fresh, perky, and in position; ready for their close-ups all throughout your event. Your chosen arrangements will look just as you expect them to: no surprises.
Sustainability: At the core of what we do, we strive to be an eco-responsible business. Because we're committed to sustainability, our eco-conscious business model reduces emissions and excess waste produced by the transport and disposal of fresh florals after single-use events.
Q. Where can I find instructions on how to rent?
A. It's simple! Visit our ‘How To Rent’ page by clicking here.
Q. What are my payment options?
A. We offer two, easy payment options: Using a credit or debit card, you may choose to pay in-full when you place your order or use SHOP PAY (via our website) which splits the total into 4 payments.
Q. What delivery locations qualify for free delivery/pickup?
A. We offer free delivery within 15 miles of our warehouse in Greenville, SC and free pickup no later than 9:00 PM. If you need delivery to a location further than 15 miles or a pickup time after 9:00 PM, we're able to organize this for an additional fee. (If you cannot determine if your event address qualifies for free delivery, please send us the address via email at rentals@wildaisleflorals.com and we can let you know.)
Q. What are the pickup fees for pickups after 9:00 PM?
A. Late pickup fees are as follows:
9:30 PM: $50
10:00 PM: $100
10:30 PM: $150
11:00 PM: $250
11:30 PM: $300
12:00 AM: $400
However, we will work with your venue to allow for next-day pickups to avoid these fees when possible. We're happy to have a chat with them. (This option depends on several factors not limited to the venue's allowances, where the items were set up, when the items are next reserved and personnel availability.)
Q. How much does delivery cost if the event location is not within 15 miles of Wild Aisle’s warehouse in Greenville?
A. If the event location is further than 15 miles from our warehouse, a round-trip delivery/pick-up fee will be charged for the amount of $1.75/mile. Unfortunately, we're not able to deliver further than 50 miles from our warehouse, as a rule, BUT sometimes rules can be bent! Email us your event address and we'll see what we can do!
Q. What does it mean by ‘price is for 1 setup/location only’?
A. ‘1 setup/location’ means that the price includes our team of movers/stylists to set up all rented items once, at one location (for example: at the wedding ceremony site or at a welcome area for a party).
If you’d like larger items (such as arches, pillars, or walls) to be moved anywhere else during your event (for example: to the wedding reception area or to the gift table at a party), then, due to our insurance rider, our team will need to be present in order to move the items themselves, handle any disassembly/reassembly and styling, etc. This requires extra time and thus requires an additional payment for this service. We are more than happy to arrange this for you and LOVE when our clients step into sustainability even further by repurposing their florals throughout the event!
If you'd like to move smaller items (such as aisle meadows or planters), they may be moved by a professional event-coordinator, if you've hired one. An event-coordinator who is both licensed and insured, may reposition some items as long as the items remain on the same property and as long as Wild Aisle has given expressed, written permission to do so. We appreciate your understanding that our products are our business and must be taken care of appropriately.
Q. My florist has an 'exclusivity clause'. Can we still work together?
A. Yes! Because Wild Aisle is a rental company and not a florist, we often collaborate with florists to bring client's visions to life in a way that benefits everyone. (We're also happy to recommend some excellent florists in the area that we have established relationships with, making coordination even easier!)
Q. Can I see your arrangements in person first?
A. We love hosting potential clients! We often feature our florals at venue open houses and local wedding vendor events. Please check our social media channels and subscribe to our newsletter for details on upcoming dates.
Aside from these special events, we strive to provide clear, accurate, professional photos and videos, via our website and social media channels, so you know exactly what our products look like before you rent them. You can see our items, exactly as they'll appear on your special day, here: Instagram, Facebook and Pinterest.
Q. Can I request that a different floral arrangement be made and rented for my event?
A. As we continue to build our rental collection, we are always working on new styles and products. Check back soon to see more variety!
We can also customize our designs by adding colored accent flowers but are unable remove any stems shown in the photos. We're happy to get creative! Just send us an email.
Q. I am having problems checking out; is the checkout button not working?
A. First, please check to see if the browser you are using is Internet Explorer. If so, open a different browser like Google Chrome or Safari. Internet Explorer is not supported by our website host Shopify. If this doesn't solve your problem, please email us and we will quickly get back to you.
Q. What is your cancellation policy?
A. We understand that sometimes, plans change. Our complete policy on how to alter or cancel your reservation can be found here.
If you have further questions, please email rentals@wildaisleflorals.com and we will be happy to help in any way we can.