Terms of Service

Terms & Conditions For Rentals: 

By renting product from Wild Aisle LLC, the client agrees to these terms and conditions:

Payments. Wild Aisle LLC offers 2 payment options. Upon ordering, payment must be submitted in full or in installments via a third-party app with a down payment of at least 25% of the total balance. In the latter case, the retainer will be deducted from the total price of the event balance. See our website for more details. 

Balance must be paid in full at least 30 days prior to the scheduled event. If full payment is not received at this time, this contract will be cancelled at the sole determination of Wild Aisle LLC. If Wild Aisle LLC determines the contract can still be fulfilled after this date a 10% fee will be added to the balance due and an additional 10% fee for each 7 days that the balance is late. All affiliated fees or extraordinary costs incurred due to late payment will be passed on to the client. 

Changes to Original Order.  Additions or changes to the original order less than 30 days prior to the scheduled event, will be accepted only at the discretion of Wild Aisle LLC. No guarantee is given that the exact flowers/items will be available, and pricing may change according to availability of the product requested. Every effort will be made on Wild Aisle LLC’s part to match product color and style as closely as possible.

Ownership. Customer understands that they are only renting all products which are set up and/or delivered. Customer must take steps to assure all products are not damaged, taken apart, partially removed or otherwise altered in any way from the way the products were delivered and set up. Even the live flowers in any arrangements with faux flowers, are not owned by the customer, and may not be removed from the arrangement. Any damage to the product after delivery are the responsibility of the client. 

Disclaimer. By renting and/or purchasing our products you understand that though some of these flowers look real, and are named after real flowers, many or some of them are in fact artificial, and therefore only resemble the real flower for which it is named after or referred to.

Substitutions. Wild Aisle LLC reserves the right to make substitutions in the event the flowers or décor are unavailable, or the products received by Wild Aisle LLC  are not of suitable quality, in the estimation of the company. Wild Aisle LLC will uphold the integrity of the proposed design and color scheme and use creative license in order to fulfill the contract, when necessary. Flowers of equivalent value may be used. Some of the flowers or products supplied by Wild Aisle LLC may be dyed and may stain garments, fabric, skin or the like. Client is responsible to take steps to avoid any contact with dyed flowers or products. Wild Aisle LLC  will not be held liable for any staining.

At the receipt of initial retainer, adjustments may be made to the order at the sole discretion of Wild Aisle LLC regardless of any changes to the order, there is a guaranteed minimum payment due of 85% of the invoice  before delivery. The parties agree that Wild Aisle LLC has no liability for any damages whatsoever, in excess of  the full refund of monies paid minus the retainer fee. Due to fluctuating flower prices, original invoices are only proposals and the price of the invoice may increase and will be passed onto the customer. The customer will be notified if the cost of the invoice changes. Wild Aisle LLC will send the customer an invoice for the additional cost, to be paid within 30 days before the event. 

The price of the invoice is to deliver and set up for only the one location as identified on the invoice. Additional fees will apply if the rental item/product is to be moved from the initial location to another location, on or off the delivered property. Our products are large and fragile, and at times need to be disassembled and reassembled. Wild Aisle LLC requires that a member of its own team move any/all items unless approved prior to the event, due to our insurance policy. All orders include delivery, setup, and pickup. The  pickup time is no later than 9:00 PM, on the date of the event, with pickups past 9:00 PM incurring an additional fee. 

Late night pickup fees are as follows:

9:30 PM additional $50

10:00 PM additional $100

10:30 PM additional $150

11:00 PM additional $250

11:30 PM additional $300

12:00 AM additional $400

All orders include delivery only within 15 miles of Wild Aisle LLC’s warehouse. Delivery cost for orders outside of 15 miles is typically $1.75/mile but will be determined based on location and necessary personnel. Please email Wild Aisle LLC for a quote. Wild Aisle LLC will not deliver to a location further than 50 miles from Wild Aisle LLC's warehouse.

Product Handling. No rental products/items of any kind may be left outside overnight. In the event of rain or other weather conditions, Wild Aisle LLC  reserves the right to pick up and/or move rental products earlier than scheduled. Only Wild Aisle LLC agents are allowed to move, alter, transport, disassemble (partially or completely) any  products without prior written approval. 

Fees for Damaged Products. Any damage incurred to rented/purchased items, beyond natural and expected wear during rental period, will be charged to client’s credit card in the amount of 3 times the rental price of the item. If an item is not returned within the rental agreement period of time, the client’s credit card will be charged 4 times the rental cost of the item and client will be allowed to keep the item. The client’s credit card information is safely stored and will be deleted upon completion of contract. 

All décor plans must be communicated to Wild Aisle LLC to preserve the integrity of event design. Any décor for the event not provided by Wild Aisle LLC is not guaranteed by Wild Aisle LLC even in cases where Wild Aisle LLC items are integrated. In such cases, any alterations deemed necessary will be made to preserve consistency and Wild Aisle LLC will be blameless.

Venue and Location Limitations. Client is responsible to check with event venue/coordinator to confirm that the rental products will fit in the desired space. Client is responsible to advise Wild Aisle LLC before the event in the event there are contingencies via rules and/or guidelines of the venue and/or site management. Negotiation with the officials for moderation of guidelines is the responsibility of the client. Wild Aisle LLC will offer technical recommendations only. Reimbursements will not be made for unused items due to venue limitations not communicated to Wild Aisle LLC within 7 days before the event. 

Cancellations. Wild Aisle LLC requires a 90-day cancellation notice, otherwise the client will forfeit their retainer. In the event of a war, fire, tragedy, pandemic, natural disaster, or other emergencies within 90 days of scheduled event, Wild Aisle LLC will honor client’s retainer for another date. Cancellations made in excess of 90 days prior to scheduled event, will be entitled to a refund of paid retainer excluding payment processing fees, as well as any time the company spent in communication with the client; forming design proposals; working on event preparations; fees charged by banking institution for refunds; and other reasonable fees associated with work completed before cancellation date.

Wild Aisle LLC reserves the right to cancel this contract at any time if Wild Aisle LLC feels that the obligations cannot be met. In such case, Wild Aisle LLC will credit the amount paid, minus any actual costs incurred by Wild Aisle LLC. Any controversy or claim arising out of or relating to this contract, or the breach thereof, shall be settled by arbitration administered by a mediator chosen by the parties, using the Commercial Arbitration Rules including the Optional Rules for Emergency Measures of Protection] of the American Arbitration Association in accordance with its Commercial Arbitration Rules [including the Optional Rules for Emergency Measures of Protection]. The Arbitration hearing shall take place in Greenville, South Carolina before a single arbitrator. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.