Refund Policy

We understand that sometimes, plans change. In the event that you need to alter or cancel your reservation, here are our options. 

Additions or changes to the original order less than 30 days prior to the scheduled event, will be accepted only at the discretion of Wild Aisle LLC. No guarantee is given that the exact flowers/items will be available, and pricing may change according to availability of the product requested. Every effort will be made on Wild Aisle LLC’s part to match product color and style as closely as possible.

Aisle LLC requires a minimum of 90 days prior to the scheduled event cancellation notice, otherwise the client will forfeit their retainer. In the event of a war, fire, tragedy, pandemic, natural disaster, or other emergencies within 90 days of scheduled event, Wild Aisle LLC will honor client’s retainer for another date. Cancellations made in excess of 90 days prior to scheduled event, will be entitled to a refund of paid retainer excluding payment processing fees, as well as any time the company spent in communication with the client; forming design proposals; working on event preparations; fees charged by banking institution for refunds; and other reasonable fees associated with work completed before cancellation date.

Balance must be paid in full at least 30 days prior to the scheduled event. If full payment is not received at this time, this contract will be cancelled at the sole determination of Wild Aisle LLC. If Wild Aisle LLC determines the contract can still be fulfilled after this date a 10% fee will be added to the balance due and an additional 10% fee for each 7 days that the balance is late. All affiliated fees or extraordinary costs incurred due to late payment will be passed on to the client. 

Wild Aisle LLC reserves the right to cancel this contract at any time if Wild Aisle LLC feels that the obligations cannot be met. In such case, Wild Aisle LLC will credit the amount paid, minus any actual costs incurred by Wild Aisle LLC. Any controversy or claim arising out of or relating to this contract, or the breach thereof, shall be settled by arbitration administered by a mediator chosen by the parties, using the Commercial Arbitration Rules including the Optional Rules for Emergency Measures of Protection] of the American Arbitration Association in accordance with its Commercial Arbitration Rules [including the Optional Rules for Emergency Measures of Protection]. The Arbitration hearing shall take place in Greenville, South Carolina before a single arbitrator. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

At the receipt of initial retainer, adjustments may be made to the order at the sole discretion of Wild Aisle LLC regardless of any changes to the order, there is a guaranteed minimum payment due of 85% of the invoice before delivery. The parties agree that Wild Aisle LLC has no liability for any damages whatsoever, in excess of  the full refund of monies paid minus the retainer fee. Due to fluctuating flower prices, original invoices are only proposals and the price of the invoice may increase and will be passed onto the customer. The customer will be notified if the cost of the invoice changes. Wild Aisle LLC will send the customer an invoice for the additional cost, to be paid within 30 days before the event.

Reimbursements will not be made for unused items due to venue limitations not communicated to Wild Aisle LLC within 7 days before the event.