Terms of service
Terms & Conditions For Rentals:
By renting product from Wild Aisle LLC, the client agrees to these terms and conditions:
Payments: Wild Aisle LLC offers 2 payment options, via our website. Upon ordering, payment must be submitted in full or in installments via a third-party app with a retainer of at least 25% of the total balance. In the latter case, the retainer will be deducted from the total price of the event balance.
Balance due must be paid in full at least 30 days prior to the scheduled event. If full payment is not received at this time, this contract will be closed at the determination of Wild Aisle LLC. If Wild Aisle LLC determines the contract can still be fulfilled after this date and the client wishes to continue the contract, a 10% fee will be added to the balance due and an additional 10% fee for each 7 days that the balance is late. Any extraordinary costs incurred due to late payment will be passed on to the client. Additions less than 30 days prior to the scheduled event, will be accepted up to 7 days prior to the event and must be paid within 24 hours.
No guarantee is given that the exact flowers/items will be available and pricing will be determined according to availability. Every effort will be made on Wild Aisle LLC’s part to match product color and style as closely as possible.
Disclaimer: By renting our products you understand that though some of these flowers look real, and are named after real flowers, some of them are in fact artificial, and therefore only resemble the real flower for which it is named after, or referred to.
Substitutions: Wild Aisle LLC reserves the right to make substitutions in the event the flowers or decor received are not of suitable quality. Wild Aisle LLC will uphold the integrity of the proposed design and color scheme and use creative license in order to fulfill the contract, when necessary. Flowers of equivalent value may be used and Wild Aisle LLC will inform the client if a dyed flower is being used and will not be held liable for staining any garments due to their usage.
At the receipt of initial retainer, adjustments can be made to the invoice. Large additions and subtractions are accepted up until the balance is paid in full. There is a guaranteed minimum payment of 85% of the original proposal. Any liability on the part of Wild Aisle LLC is limited to the full refund of monies paid minus the retainer fee. Due to fluctuating flower prices, price increases may occur and will be passed onto the customer in this case. The customer will be notified as soon as Wild Aisle LLC is made aware of these increases. Wild Aisle LLC will send the customer an invoice for the additional cost, to be paid within 30 days of the event.
Price is for 1 setup/location only. Additional fees will apply if the rental item/product is to be moved from the initial location to another. Our products are large and fragile, and at times need to be disassembled and reassembled. Wild Aisle LLC requires that a member of its own team move any/all items unless approved prior to the event, due to our insurance policy. All orders include delivery, setup, and pickup. Included pickup time is no later than 9:00 PM, with pickups past 9:00 PM incurring an additional fee. Late night pickup fees are as follows:
9:30 PM additional $50
10:00 PM additional $100
10:30 PM additional $150
11:00 PM additional $250
11:30 PM additional $300
12:00 AM additional $400
All orders include delivery within 15 miles of Wild Aisle LLC’s warehouse. Delivery cost for orders outside of 15 miles is typically $1/mile, but will be determined based on location and necessary personnel. Please email Wild Aisle LLC with exact delivery address for a quote.
Product Handling: No rental products/items of any kind may be left outside overnight. In the event of rain or other weather conditions, Wild Aisle LLC reserves the right to pickup and/or move rental products earlier than scheduled. No one is allowed to move, alter, transport, disassemble (partially or completely) or our product without prior written approval. Any damage incurred to a rented item, beyond natural and expected wear during rental period, will be charged to client’s credit card in the amount of 3 times the rental price of the item. If an item is not returned within the rental agreement period of time, the client’s credit card will be charged 4 times the rental cost of the item and client will be allowed to keep the item. The client’s credit card information is safely stored and will be deleted upon completion of contract.
All décor plans must be communicated to Wild Aisle LLC to preserve the integrity of event design. Any décor for the event not provided by Wild Aisle LLC is not guaranteed by Wild Aisle LLC even in cases where Wild Aisle LLC items are integrated. In such cases, any alterations deemed necessary will be made to preserve consistency and Wild Aisle LLC will be blameless.
Venue and Location Limitations: Client is responsible to check with event venue/coordinator to confirm that the rental products will fit in the desired space. Wild Aisle LLC is limited by the rules and guidelines of the location(s) and site management. Negotiation with the officials for moderation of guidelines is the responsibility of the client. Wild Aisle LLC will offer technical recommendations only. Reimbursements will not be made for unused items due to venue limitations not communicated to Wild Aisle LLC.
Cancellations: Wild Aisle LLC requires a 90 day cancellation notice, otherwise the client will forfeit their retainer. In the event of a war, fire, tragedy, pandemic, natural disaster, or other emergencies within 90 days of scheduled event, Wild Aisle LLC will honor client’s retainer for another date. Cancellations made in excess of 90 days prior to scheduled event, will be entitled to a refund of paid retainer excluding payment processing fees, as well as any time the company spent in communication with the client; forming design proposals; working on event preparations; fees charged by banking institution for refunds; and other reasonable fees associated with work completed before cancellation date.
Wild Aisle LLC reserves the right to cancel this contract at any time if Wild Aisle LLC feels that the obligations cannot be met. In such case, Wild Aisle LLC will credit the amount paid, minus any actual costs incurred by Wild Aisle LLC. Any controversy or claim arising out of or relating to this contract, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules [including the Optional Rules for Emergency Measures of Protection]. The Arbitration hearing shall take place in Greenville, South Carolina before a single arbitrator. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.